RETURNS:
If you are not completely satisfied with your purchase, we will gladly exchange your item within 14 days of purchase. Once you’ve requested an exchange, you have 14 days to send your item(s) back to us. 

Any damaged or defective items may be exchanged or refunded. 

To exchange or refund any damaged or defective items you must provide the following:

1. An email outlining the reason why you would like to exchange or refund your item, what are the damages or defects of the item. In this email please clearly provide your name, email, order number and receipt, along with an unboxing video.
2. A video showing the full unboxing of the item(s); opening the items from their initial shipped state. Any claim without this video is invalid, and will not be exchanged or refunded.

After receipt of this email, The Eftya Team will provide you with the appropriate information regarding your return’s approval.

There is no guarantee of refund or exchange, so do not send your item before receiving an email from The Eftya Team approving your return. 

PLEASE NOTE: 
We only exchange items that are; 

1. Defected or damaged upon delivery from Maison Eftya.
2. The wrong size. Please consult our sizing chart before purchasing.

All exchanged or damaged items MUST be in their original condition, unworn, unused, unwashed, unaltered.
All returned items must be complete with all original tags and or packaging. 
Refunds and exchanges will only be made once the damaged item has been received by The Eftya Team. 
All returned items must be sent in proper packaging, this may be the original packaging or one of your choosing. 
Any shipping costs and applicable duties will be covered by the customer. Refunds for damaged items will be refunded to the original payment method excluding cost of shipping.

Please note that refunds may take up to 5 business days depending on which payment method is used. 
Sale items are not eligible for returns

Eftya does not currently exchange or refund items purchased in the wrong colour or style. 

We would rather you take your time when ordering, just as we have taken our time in crafting these pieces from hand. Be sure of your order before purchasing, there’s no rush ;) 

SHIPPING:

Orders will be shipped within 24hrs of purchase, customers can expect an email once orders have been processed and shipped along with the appropriate tracking number. 

FREE SHIPPING ON ORDERS OVER 250$ CAD

ONGKIR: NOTES FOR INDONESIAN ORDERS
GRATIS ONGKIR
Any orders shipping within Jabodetabek are free of charge. 
Free shipping to any orders over 2.500.000 IDR

SIZE CHART:

As a genderless lifestyle brand, Eftya pieces feature ambiguous silhouettes that are to be transformed by their wearer. The man makes the pants, not the other way around. Check our size chart here.

Please familiarize yourself with our sizing chart to ensure your items fit the fantasy you’ll serve.